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Greetings, | If customer experience is important to your brand, tune in to our free webinar NEXT TUESDAY to learn about what competitors have been investing in during this lockdown period. In short, we've been in a mode of crisis, which disturbs the connections all brands have with their customer, and reframes customer expectations. What happens next is a period of chaos and re-charting, where you'll see all sorts of brands come out with reinvented customer experiences to win back customers and steal market share. Join Adrian Nash, Head of Strategy of SAP Customer Experience, and myself will explore how brands are reshaping customer experience to become more resilient and future-ready. I'll be exploring this through my Crisis, Chaos and Recharting framework, and Adrian will dive into what they've been learning with their clients at SAP. A couple free trend reports on Customer Experience are also available for registrants. This is live only, so please sign up to reserve your spot HERE: | Free Registration - Act Now | Enjoy! | Jeremy Gutsche CEO, Author & Keynote Speaker - JeremyGutsche.com | | |
Consumer Insights |
| Cognitive Snacking | Child-friendly snack and beverage items include brain-boosting ingredients | Trend - Brands offering snack products for children are now highlighting that their foods are designed to help develop health cognitive functioning in children. These convenient, kid-friendly... |
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| | | Accessible Care | Healthcare platforms prioritize care for marginalized communities | Trend - Healthcare accessibility is reliant on many things, including everything from racial background to financial income. Some businesses in this space are aiming to prioritize accessibility to... |
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| | | Branded Learning | Companies are funding and debuting resources for learning from home | Trend - In a bid to ease the difficulties brought on by the COVID-19 pandemic and its associated government-imposed restrictions, many companies are deploying initiatives, special offers, and... |
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| | | Sleep Powder | Powdered mixes with natural ingredients aid sleep | Trend - Sleep-inducing products typically come in the form of pills, but some brands are making it more enjoyable to consume these supplements with powdered products that are designed to be mixed... |
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